International Orders Have a 2kg Maximum Weight
Zone A - New Zealand :: Zone B - Asia Pacific :: Zone C - USA, Canada, Middle East :: Zone D - Rest of the World
International charges listed above are an approximate guide. The charges will be automatically calculated during the checkout process. All international parcels are sent as non-trackable items. We do not ship international parcels any other way. If you require a trackable item, please contact us via email. Prices subject to change without notice. Visit www.auspost.com.au
for more information on what zone your country belongs to.
When will I receive my order? All orders placed before 12 noon are despatched daily, Monday to Friday EST. In most cases you should receive your order within 2 days. For international orders, please allow 14 days for delivery. If you haven't received your parcel after 4 days, please contact us by phone or by email (see
Contact Us page). How do I check the status of my order?
If you require any information on the status or whereabouts of your order please, call or email us
and we will get back to you ASAP. Your tracking number will be e-mailed to you on the day your order is shipped. Please note, it can sometimes take 24 hours for your tracking number to register with Australia Post if you have chosen that option.
Can I pick up my orders from the stores?
Yes, you can. When you place your order it will give you the option of choosing pickup, and of course no postage fees will apply. As stock varies from store to store, a confirmation email will be sent to you to advise when your order will be ready for pickup.
Can my order be sent to a different address?
Yes, it can be. Simply enter the delivery address you would like in the shipping section of your order.
Can my order be sent to a post office box?
Yes, it can, but you must choose Australia Post as your shipping option. We ship to residential, workplaces, PO boxes and locked bag addresses.